Accessing Support

You can enter a support case on the Support tab.

 

Access Software Support combines our team's extensive technical expertise with a wide variety of modern support technologies to resolve our clients’ requests in a helpful and timely manner that meets or exceeds our committed time frames, with the desire to "wow" you with a world class support experience. We look forward to collaborating with you and your colleagues!

 

When you enter a support case, please be sure to include:

• Your full contact information.
• Please specify that you are reporting a Access Unify® | Lifecycle related issue so that the case gets routed to our Software Support team.
• The priority of the issue – Low/Med/High/Critical.
• For High & Critical priority cases, provide a brief description of the actual impact on your day-to-day business activities.
• As many details of the issue as possible including error messages, steps to reproduce, date and time that the issue started, number of users affected, feature to enable, etc.

 

After we receive your inquiry, you will receive an automated response from our case management system, usually within 5 minutes. That email will contain both a case number and a reference tracking code. In any further emails pertaining to a case, please include the case number and reference tracking code.

 

If you send another email to clientsupport@accesscorp.com that does not contain both the case number and reference tracking code, a new case will be opened and placed in the queue to be addressed by the next available support analyst. 

 

If you have many end-users of the Access Unify® | Lifecycle application, have them log their issues with your own internal Access Unify® | Lifecycle administrators first. That may provide a timelier solution compared to logging a support case.